Bigglestones Privacy Policy

Effective Date: 22/11/2025

Bigglestones values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit bigglestones.com or interact with us.

1. Information We Collect

We may collect the following information:

  • Personal details: Name, billing and delivery address, email address, phone number.
  • Order information: Items purchased, payment details (processed securely by our payment provider).
  • Website usage data: IP address, browser type, pages visited, and cookies (see Section 7).
  • Communication records: Emails or messages you send to us.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate with you about your purchase or account.
  • Respond to enquiries and provide customer support.
  • Improve our website and services.
  • Comply with legal obligations.

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data under:

  • Contractual necessity: To fulfil your order.
  • Legal obligations: For tax and accounting compliance.
  • Legitimate interests: To improve our services and prevent fraud.
  • Consent: For optional marketing communications (you can withdraw consent anytime).

4. Sharing Your Information

We only share your data with:

  • Trusted service providers (e.g., payment processors, delivery companies) to fulfil your order.
  • Legal authorities when required by law.

All third parties are required to keep your data secure and use it only for the agreed purpose.

5. Data Retention

We keep your personal data only as long as necessary:

  • Order records: Up to 6 years for legal compliance.
  • Marketing data: Until you unsubscribe or request deletion.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent for marketing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, email privacy@bigglestones.com.

7. Cookies

Our website uses cookies to:

  • Enable essential site functionality.
  • Analyse site traffic and improve performance.

You can manage cookies through your browser settings. For details, see our Cookie Policy.

8. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this policy or your data, contact: Email: privacy@bigglestones.com
Address: 57 Glassford Street, Glasgow G1 1UG, United Kingdom

10. Updates

We may update this policy from time to time. The latest version will always be available on bigglestones.com.