📚 Bigglestones Books Privacy Policy

Last updated: 03/08/2025

At Bigglestones Books, we believe privacy should never be a mystery. This policy explains how we collect, use, and protect your personal information when you visit our website, shop online, sign up for events, or subscribe to our newsletter.

1. 📦 What Information We Collect

We may collect the following types of information:

  • Contact details: Name, email address, phone number

  • Newsletter sign-ups: Your email and preferences (via Mailchimp)

  • Order information: Billing/shipping address, payment details (processed securely via Stripe Payment Provider)

  • Event registrations: Name, contact info, and any preferences you share

  • Website usage data: IP address, browser type, pages visited, and time spent on our site (via Google Analytics)

We do not knowingly collect data from children under 13.

2. 🛠️ How We Use Your Information

We use your information to:

  • Send newsletters and updates (only if you’ve opted in)

  • Process online orders and payments

  • Manage event registrations and communications

  • Respond to enquiries or requests

  • Improve our website and customer experience

We never sell or rent your data. Promise.

3. 🍪 Cookies & Analytics

We use cookies to make your browsing smoother and to understand how visitors use our site. This includes:

  • Essential cookies: For site functionality

  • Analytics cookies: Via Google Analytics, to track anonymous usage patterns

You can disable cookies in your browser settings, though some features may not work as intended.

4. 📬 Newsletters via Mailchimp

If you sign up for our newsletter, your email address is stored securely by Mailchimp. You can unsubscribe anytime using the link in any email, or by contacting us directly.

Mailchimp may collect data on email opens and clicks to help us improve our content. You can read their privacy policy here.

5. 🔐 How We Protect Your Data

We take data protection seriously. Measures include:

  • SSL encryption for secure browsing

  • Secure server configurations

  • Restricted access to personal data

  • Regular updates and monitoring

While we do our best, no system is 100% fool proof so we encourage you to stay vigilant online.

6. 🤝 Third-Party Services

We work with trusted providers to help run our website and services, including:

Service

Purpose

Mailchimp

Email newsletters

Google Analytics

Website usage insights

Stripe Payment Provider

Secure payment processing

Event platforms (such as TicketSource)

Managing event sign-ups

These providers are required to comply with GDPR and handle your data responsibly.

7. 🇬🇧 Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent for marketing communications

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, just email us at shop@bigglestones.com.

8. ✉️ Contact Us

Questions? Concerns? Book recommendations? Reach out to us at:

Bigglestones Books
57 Glassford Street
Glasgow, G1 1UG
📧 shop@bigglestones.com